by admin | Oct 23, 2023 | News
AI-Driven Enhancements in Communication Platforms: Smart Call Distribution: AI’s ability to evaluate incoming calls based on parameters like caller history and query type ensures calls are directed to the most suited agent, boosting first-call resolution....
by admin | Oct 22, 2023 | News
Advantages of Microsoft Teams Calling: All-in-One Communication: Microsoft Teams consolidates chat, video conferencing, file sharing, and phone services into a unified business communication hub. Harmony with Microsoft 365: Integration with Microsoft 365 tools, such...
by admin | Oct 22, 2023 | News
Key Advantages of Hiring a Telecommunications Consultant: Strategic Insight: Consultants deliver crucial guidance on crafting and deploying communication strategies aligned with business objectives for heightened efficiency. Tech Appraisal: They meticulously analyze...
by admin | Oct 22, 2023 | News
Why Virtual Phone Systems Could Be Right for Your Business: Embracing Softphones: Softphones operate on devices like computers or smartphones, offering traditional phone functionalities without the tangible device. Paired with a quality headset, they can even...
by admin | Oct 22, 2023 | News
Cloud-based telephony, often referred to as managed PBX or hosted PBX, is a revolutionary approach to business communication, wherein the service provider oversees the system’s infrastructure, updates, and maintenance. Here’s why businesses are...
by admin | Oct 22, 2023 | News
Like their global counterparts, Australian enterprises often grapple with a myriad of issues related to their telephony systems and telecom service providers. Here’s an overview of these prevalent challenges: Service Disruptions: Factors such as infrastructure...
