Need a hosted phone system for your business?

Are you looking for a new hosted phone system (hosted PBX or VoIP) for your shop, warehouse, office or home business and need some help to make a decision?

Whether you only require a small number of handsets or have a large office, we can get you a quote from up to 20 trusted Australian hosted phone system providers, saving you the time and energy to find suppliers yourself.

All our vendors have a strong track record in servicing the Australian market, have great technology, reliability, pricing and excellent customer service. Once we have understood your requirements, we can provide you with up to 3 obligation free hosted phone system quotes for your business.

If your business needs some help in selecting a hosted phone system, we can put together customised voip phone systems for small businesses, all the way up to large cloud based phone systems for large corporates and enterprise with contact centre functionality, why not give us a call to find out how we can help you business on :

1300 978 073.

Otherwise, keep reading below for some more helpful hosted phone system information.

What are some of the benefits of a hosted phone system?

  • A “Hosted PBX” or “Hosted Phone System” is where the only hardware you have in your office are the handsets, the phone system PBX or “smarts” sit in a secure data centre in one or more major cities in Australia.
  • The phone system provider will manage all the infrastructure for you, including maintenance, configuration, security and upgrades. You still have all the features compared to an on-premise system (where PBX is on-site) and it is easier to make changes as most of the configuration can be done remotely.
  • One of the major benefits of a hosted PBX is maintenance and configuration changes are easier, faster and cheaper due to you not having to pay for a technician onsite each time you need to make a change.
  • All calls are internet-based (Voice over IP), the benefit of this is that depending on the provider, you can make and receive calls wherever you have access to an internet connection, either at your desk, on your computer or mobile phone.

What are some of the basic features of a hosted phone system?

It is relatively easy to set up the following and would be the core feature set most small businesses would require and are accustomed to using:

  • Greetings, welcome messages and Voicemail
  • Out-of-hours messages
  • Can be configured so calls ring on a number of phones or devices at the same time
  • Hunt groups, on hold feature, mute, transfer

What are some advanced features of a hosted phone system?

It is relatively easy to set up the following and would be the core feature set most small businesses would require and are accustomed to using:

  • Call recordings
  • Custom marketing messages
  • Sophisticated call logic and hunt groups
  • IVR (interactive voice response) features
  • Call statistics and analytics
  • Integration to other systems such as CRMs (Customer Relationship Management Software)
  • Integrations to Microsoft Office 365
  • Using click to dial, headsets, PCs and Mobile Apps to manage calls
  • Call centre functionality

What are some of the costs you should be aware of?

Phone Systems are not as expensive as they used to be in the past. Technology is becoming better and cheaper overall, meaning that you get a lot more for a lot less cost.

There is still a significant range in price depending on the features and inclusions, your usage, providers, hardware, pricing models, call costs, support levels and other factors.

The costs for a phone system would include:

  • Ongoing costs for lines/channels (service charge or line rental)
  • Costs of calls that may be unlimited or on a pay-as-you-go basis (PAYG)
  • Handsets costs (hardware)
  • Installation on-site (if required)
  • Cabling around the office (if required)
  • Configuration and setup costs (setting up all features as required)

Next Steps

Your Phone System is a critical piece of business infrastructure and decisions should not be taken lightly. There are many options, providers and pricing models and it can get very confusing very quickly if you don’t have the right market knowledge.

The team at Telco Broker will take the time to understand your needs, and can make some suggestions based on our experience dealing with many types of businesses, all around Australia, you can leverage off our experience working with businesses very similar to yours.

We pride ourselves on being open and transparent, our goal is to help you find and deploy the solution you need to fit your requirements and budgets.

Please reach out to us for a free initial consultation.

Telco Broker has helped businesses all over Australia with selecting hosted phone systems, we can deliver brokerage services in Sydney, Brisbane, Melbourne, Hobart, Adelaide, Canberra, Perth, Tasmania, Victoria, Queensland, South Australia, Western Australia and New South Wales.