Australia’s corporate communication dynamics are shifting, driven by the surge in hosted phone systems, notably Hosted PBX (Cloud PBX, VoIP cloud phone system, and so forth). Market Research Future’s 2023 study predicts that by 2028, Australia’s hosted PBX sector could be worth a whopping $1.5 billion. Let’s delve into the undeniable advantages propelling this growth:
Unified Communication Platform
Hosted PBX platforms merge phone calls, video conferencing, and instant messaging, facilitating smoother communication for staff.
Powerful Business Telephony
These contemporary systems come packed with over 100 unique features, amplifying productivity, especially in call management, custom messages, and integrations.
Economic Calling Plans
Businesses can witness a drop in monthly telecom costs by nearly 50%. A 2023 study shows that 73% of Australian SMEs are gearing towards adopting these systems within a year.
Central Control
A unified admin portal simplifies operational activities, ensuring effective call routing and user coordination.
Smart Dial Plan Customisation
Businesses can modify call routing easily through visual dial plan editors, enhancing the overall user experience.
Unified Conferencing
The integration of video and audio-conferencing tools redefine virtual meet-ups, ensuring uninterrupted global collaboration.
Scalability for Tomorrow
The adaptability of these systems allows businesses to expand or retract effortlessly without significant modifications.
Dependable Service
With over 99% uptime, these systems guarantee nearly continuous communication, making them vital for businesses.
Optimal Bandwidth Use
Some systems use limited internet bandwidth, especially crucial during video sessions in regions with fluctuating internet connections.
24/7 Support
Premier providers offer uninterrupted support, essential for addressing operational issues.
Advanced Messaging & File Sharing
Features such as instant messaging and document transfers simplify internal and external communications, with SMS features boosting reach.
Flexible Work Environment
In sync with today’s adaptive work culture, hosted phone systems support collaboration regardless of the device or location.
Highlighting the trend, a 2023 Frost & Sullivan analysis expects a 12.5% CAGR for this sector from 2022-2027. IDC’s survey in the same year indicates that 62% of Australian businesses plan a shift to cloud-based phone systems soon. Gartner’s research confirms that hosted PBX systems hold a strong 55% of the market share in Australia’s cloud phone domain.
In sum, hosted phone systems are carving out a substantial niche in Australia’s corporate communication world. They’re not just enhancing operational efficiency but also championing flexibility.
At Telco Broker, we’re poised to guide you in selecting the perfect provider and phone system solution tailored to your organisation’s unique needs, ensuring compliance and comprehensive telephony requirements.
At Telco Broker, we can assist and facilitate the process of choosing the best provider, product type and commercial agreements for your organisation, in order to be adequately compliant and to ensure that the phone system solution meets all other telephony and communications requirements for your staff, management and customers.
We support customers hundreds of businesses throughout Australia. Locations include Sydney, Brisbane, Melbourne, Adelaide, Perth, Canberra, Hobart and Darwin.